Tiny Polkadots Delivery & Packaging
We deliver throughout Australia with Australia Post or couriers and worldwide using couriers.
Australian orders placed before 3pm (AEST time, GMT +10:00) will be dispatched that day.
Delivery to Melbourne, Sydney, Adelaide, Wollongong, Canberra will be in the next 1-2 business days. Rest of Australia delivery will be in 3 - 5 business days.
International orders placed before 3pm (AEST time, GMT+10:00), will be dispatched that day and delivered within approximately 3 – 5 business days.
Any orders placed after 3pm (AEST time, GMT +10:00), on a Friday or on a public holiday will not be dispatched until the next business day. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
Please note that although we aim to dispatch all orders made before 3pm the same day we cannot be held responsible for courier delays and circumstances out of our control. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, we are not responsible for any delays caused by destination customs clearance processes.
As all parcels need to be signed for we ask that you DO NOT provide us with a Post Office Box address. Where possible please have deliveries sent to a work place or residence where someone is available to receive and sign for the item.
We are unable to redirect orders once items have been dispatched.
Delivery methods and costs
We offer the following shipping rates:
Bulky or heavy items are individually quoted to provide the best possible rate
$10 flat rate for all other Australian orders.
$25 flat rate for all other international orders.
Shipping to multiple addresses
Unfortunately you may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Other free shipping offers
From time to time, we run free shipping promotions. To be notified by email, simply sign up to our Tiny Polkadots VIP list in the footer of all pages on our website. Please note that free shipping promotions will be applied to your order on the payment page.
We insure each purchase against theft and accidental damage during the time it is in transit until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by us and transfer of responsibility in the same way.
Import taxes and duties
As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these may be necessary to release your order from customs on arrival. We will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination’s import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products.