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Tiny Polkadots Returns and Exchanges

Introduction

This Shipping and Returns Policy applies to all Transactions and Products purchased through Tiny Polkadots and form part of the Terms. By completing a Transaction you agree to the terms of this Shipping and Returns Policy. Capitalised terms used in this Shipping and Returns Policy, unless otherwise defined below, have the same meaning as used in the Terms.

 

Definitions

Delivery means:
delivery to the shipping address specified in relation to a Transaction; or if delivery to the above address is not possible, delivery to your local post office.

Shipping Time means any specified delivery timeframes displayed on the Site or elsewhere on our website


Shipping

The costs of Shipping will be displayed when you finalise a Transaction.  By completing a Transaction you agree to pay the specified Shipping costs for that Transaction. The packing and Shipping of any Products purchased through Tiny Polkadots will commence upon our receipt of confirmation of your successful payment for the relevant Transaction. We will use our best endeavours to comply with all Shipping Times when Shipping Products, however we cannot guarantee that we will be able to adhere to Shipping Times.  Tiny Polkadots is not liable for any loss, cost or damage incurred by you or any other party that arises either directly or indirectly from Our inability to comply with Shipping Times.

 

Title and risk

Title and risk in any purchased Products will pass to you on Delivery of the Products.

 

Returns

You are not entitled to a refund for purchased Products for change of mind. If you believe a Product you have purchased from us is faulty, not fit for its intended purpose, does not match the description on the Tiny Polkadots website or is not of an acceptable quality, you should contact us for instructions on how to return your Product. We will assess all returned Products in good faith to determine if the Product is a Defective Product. If we determine that a returned Product: is a Defective Product, Tiny Polkadots will either, at no cost to you and in its sole discretion: replace the Defective Product; repair the Defective Product; or refund to the purchaser the amount paid for the Defective Product; or is not a Defective Product, Tiny Polkadots will notify you of the reasons for its determination and the Product will be returned to you at your cost. You must pay for any Shipping, postage or other charges required to return a Product to Us.  All returned Products are shipped at your risk and We are not liable for any damage or loss of any returned Products caused by a third party. Nothing in this Shipping and Returns Policy or the Terms should be read as excluding or limiting your rights or ‘consumer guarantees’ pursuant to the Australian Consumer Law (ACL) and we will deal with all returns and warranty claims in accordance with the ACL.

Please also note, that items must be returned or exchanged no longer than 7 working days after you have received your order.

Sale items cannot be returned or exchanged so please do choose carefully.